Privacy Policy

Ivresse Hospitality LLC (hereinafter referred to as “we,” “our,” or “us”) has established the following policy in order to ensure your security and trust regarding the handling of personal information necessary for our business operations. In addition, based on this policy, we shall establish various regulations to protect personal information and strive to appropriately manage personal information.

We consider the personal information (address, name, telephone number, e-mail address, etc.) you provide to us on the Ivresse Hospitality website (hereinafter referred to as the “website”) or when you contact us by telephone as important information that you have entrusted to us, and handle it with the utmost care when providing our services. In order to ensure that you can use our services with peace of mind and trust, we shall provide our employees with sufficient education on the laws and regulations concerning personal information, promote the following initiatives to ensure the proper management of your personal information, and make our utmost efforts to use such information appropriately.


Usage of the system
You shall observe the general etiquette and technical rules of Internet use. The use of the reservation system for the purpose of profit is strictly prohibited regardless of the reason.


Scope of application
This privacy policy shall be applied to your use of our services and products.


Purpose of use of personal information
Your personal information will be collected and used for the following purposes: To provide various services such as reservation of accommodation and restaurant, etc.; for the purpose of safety; to provide information on accommodation booking (include online booking), services/products, events, and campaigns; to manage information on event and campaign participants; to conduct questionnaires on services and products, etc.; to develop new services and products; to conduct all operations related to our original business (provision of services and products); to provide information on services, products, events, and campaigns offered by related divisions, etc., and to respond to inquiries, requests, etc.


Collection of personal information
When collecting personal information from you, we shall clearly state the purpose of use and obtain consent from you in advance to collect it within the scope necessary to achieve the purpose.


Securement of safety, accuracy, and up-to-date information
We shall strictly manage your personal information and make every effort to protect it from illegal access, leakage, modification, loss, or destruction. We shall also take appropriate measures to keep your personal information accurate and up-to-date, and continuously improve our handling of personal information to ensure that it is properly managed in a sustainable manner.


Control on information provided to subcontractors
In order to provide our products and services, there may be cases where we entrust your personal information to third parties within limits of usage deemed justifiable. We will require these subcontractors to undertake strict management of personal information and supervise them.


Supply of information to third party
Except for cases concerning legal requirements, we will not provide or disclose your personal information to any third parties without your consent. If we receive a request from a third party to deliver a message or luggage to you by identifying your name, we will inform you of the request and hand over the message or the luggage to you. Upon request from you, the above services will be suspended.


Disclosure and correction of personal information
If we receive an official inquiry based on the law from a court, the police, or other public agencies, if we protect the rights or services of our organization or office, if the rights, property, or reputation of a third party are improperly infringed, or if public order is disrupted, we may notify the relevant third party, the police, public agencies, or related organizations of that information. If you request the disclosure or correction of personal data that identifies you and the suspension of use of such data, we will confirm that the request is made by yourself in a way prescribed by the ordinance after you contact the information desk below, and will proceed with the disclosure, correction, or discontinuation of use of the personal data without delay. If you wish to confirm or correct your personal information, we will promptly respond to your request within a reasonable and necessary scope.